Soundgate Hearing Clinic

Hearing & Tinnitus

At The Hearing Aid Shop, we understand just how vital hearing and cognitive health are to your everyday life. That’s why we provide a personalized hearing aid evaluation, cognitive screening, medical-grade premium technology, ongoing service, and compassionate care tailored to your unique needs.

If you or a loved one is struggling with hearing loss, it's time to take back control. Our team is here to guide you every step of the way—offering attentive support for years to come.

As an independently owned business with an A+ rating from the Better Business Bureau, the team at The Hearing Aid Shop is committed to your long-term satisfaction. Choosing us means choosing a better quality of life for yourself or someone you care about.
OUR PROCESS

Finding the Perfect Match.

Hearing loss affects everyone differently, which is why there are many types of hearing aids available. Through detailed evaluations and personalized fittings, we’ll guide you in selecting the device that best suits your unique hearing needs.

Step 1.

Come In and We’ll Test Your Hearing
An experienced hearing specialist will assess your hearing and help determine whether hearing aids are the right option for your needs.

Step 2.

Get Matched With the Right Device
Our hearing specialists will recommend the ideal hearing aid for you—carefully matched to your specific hearing loss, lifestyle, and budget.

Step 3.

Customize and Optimize Your Device
To help you get the best performance from your new hearing aids, we thoroughly test each device and make precise adjustments to ensure a comfortable, effective fit.

Step 4.

Check-in Regularly For Ongoing Care
Better hearing takes time, and we’ll be right by your side through it all—with regular cleanings, easy maintenance, and caring follow-up support.
HEARING SERVICES

Hearing & Tinnitus

Many people suffer from tinnitus which is often caused by damage to your hearing and auditory system; including the nerve which transfers sound from your ear to your brain. For most cases, this 'head noise' is directly attributed to the progressive and degenerative loss of nerves connecting the ear to the brain, aka hearing loss. Early treatment is a crucial part of slowing down the symptoms of tinnitus that will worsen over time.

Patients who choose medical treatment for their tinnitus often live confident lives, free from frustrating ringing, humming, or buzzing in their ears. Our most successful patients chose our premium technology treatment plans to restore the sound activity to the auditory system. In doing so, the sounds provided by our treatment process can work to retrain the auditory system to properly identify sounds and suppress the mistaken increase in neural activity.

Think You Might Have Hearing Loss?

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HEARING AID SERVICES

We Service Your Devices

From hearing aid screening, selection and fittings, to ongoing maintenance and repairs – we offer a wide range of services to keep your hearing aids performing their best.

These evaluations help determine whether hearing aids are the right step for you. If they are, your provider will guide you in choosing the style and features that best match your hearing needs, daily routine, and budget.

Everyday life can take a toll on your hearing aids, and a little wear and tear is completely normal. If something isn’t working quite right, bring them in for a check-up. Whether it’s a broken part or just general aging, your provider will figure out the issue and help get you hearing clearly again.

After you’ve picked out your hearing aids, the next step is making sure they fit comfortably and work perfectly for you. Your provider will guide you through how to care for them and make any needed adjustments so you get the best results from your new device.
If you’ve been noticing changes in your memory or finding it more difficult to concentrate, you’re not the only one—and the cause may be something you wouldn’t expect. Hearing isn’t just about the ears; your brain plays a major role in understanding and making sense of what you’re hearing each day.

When hearing becomes less clear, the brain has to put in extra effort to interpret speech and fill in missing details. This can leave you feeling mentally drained, make it harder to stay focused, and cause conversations—especially in noisy places—to feel more frustrating or overwhelming. Over time, that added strain may even affect how well you process and retain information.

That’s why it’s important to support both hearing and cognitive wellness. Ask us about cognitive screening and learn how early care can help you stay sharp, confident, and connected to the moments and people that matter most.
Resources
About Us Hearing & Tinnitus Contact Blog
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Tom Caruso

BC-HIS

Thomas Caruso is a second-generation, Nationally Board Certified Hearing Healthcare Dispensing Practitioner with over 40 years of experience serving patients in both New York and Pennsylvania. Specializing in adult hearing care, he earned his National Board Certification in Hearing Instrument Sciences in 1988.


Throughout his distinguished career, Thomas has not only provided exceptional patient care but has also contributed to the advancement of the hearing healthcare field. He has served as an educator and consultant to many of the nation’s leading hearing aid manufacturers, retailers and laboratories, sharing his knowledge and expertise to help shape best practices within the profession. His work has taken him across the United States and Canada.


Born and raised in Jamestown, New York—where he continues to reside with his family—Thomas has been a dedicated member of the International Hearing Society since 1984 and is actively involved in the Hearing Healthcare Alliance of New York State. His commitment to the profession, combined with his decades of experience, has made him a trusted and respected leader in hearing healthcare.