Soundgate Hearing Clinic

About Us

Our experienced Hearing Instrument Specialists are committed to a high standard of patient care and are here for you throughout every stage of your hearing journey.

Dedicated to Exceeding Your Expectations

Serving Surrounding New York and Pennsylvania Communities for over 12 Years
We value the trust our customers place in us and work to make a difference in their lives through hearing.

For over 16 years, The Hearing Aid Shop and its dedicated staff have served Bolivar, NY, and the surrounding New York and Pennsylvania communities with the best hearing aids, hearing instruments, and follow-up care.

At this time, we would like to introduce the new owner of The Hearing Aid Shop, Tracie’s good friend & colleague, Adrienne Gilbert - BC-HIS. The Hearing Aid Shop will remain independently owned so we can make sure that when you choose The Hearing Aid Shop, you’re still making a great decision for you or your loved one’s future.

Memberships

International Hearing Society
Hearing Health Care Alliance of NY, INC.

Affiliations

Project Healing Waters Fly Fishing CapTel Captioned Telephone Bolivar Lions Club
Proud sponsor of our local Pioneer Oil Days

Not Your Typical Office

The Hearing Aid Shop offers a professional, private, yet comfortable setting that is handicapped accessible. When you arrive, grab a cup of coffee, sit down, relax, and work on the puzzles that are always out in the waiting room.

When you choose The Hearing Aid Shop, you’re making a great decision for your future. Contact us at (585) 504-7064 for a no-cost, in-depth consultation.
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Meet Our Staff

Photo of Tom Caruso, Board Certified Hearing Instrument Specialist, known for delivering personalized hearing care and solutions.

Tom Caruso, BC-HIS

Board Certified Hearing Instrument Specialist
Thomas Caruso is a second-generation, Nationally Board Certified Hearing Healthcare Dispensing Practitioner with over 40 years of experience serving patients in both New York and Pennsylvania. Specializing in adult hearing care, he earned his National Board Certification in Hearing Instrument Sciences in 1988.

Jaime Schoonover

Patient Care Coordinator/Office Manager
Jaime recently started working at the Hearing Aid Shop in November of 2024. She have enjoyed learning about hearing health and the importance of treating hearing loss. She is committed to giving our patients and their families the best possible experience as we assist them with learning about their hearing needs.

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Tom Caruso

BC-HIS

Thomas Caruso is a second-generation, Nationally Board Certified Hearing Healthcare Dispensing Practitioner with over 40 years of experience serving patients in both New York and Pennsylvania. Specializing in adult hearing care, he earned his National Board Certification in Hearing Instrument Sciences in 1988.


Throughout his distinguished career, Thomas has not only provided exceptional patient care but has also contributed to the advancement of the hearing healthcare field. He has served as an educator and consultant to many of the nation’s leading hearing aid manufacturers, retailers and laboratories, sharing his knowledge and expertise to help shape best practices within the profession. His work has taken him across the United States and Canada.


Born and raised in Jamestown, New York—where he continues to reside with his family—Thomas has been a dedicated member of the International Hearing Society since 1984 and is actively involved in the Hearing Healthcare Alliance of New York State. His commitment to the profession, combined with his decades of experience, has made him a trusted and respected leader in hearing healthcare.