Whether mobility challenges make it difficult to visit our office or your schedule doesn’t allow for in-person appointments, our telehealth services offer a convenient alternative for hearing care. Thanks to advancements in hearing aid technology, many adjustments and fine-tuning can now be done remotely. In most cases, our hearing specialists can program your devices through a secure smartphone or computer app—providing expert support, updates, and ongoing care without requiring you to leave home.
Hearing telehealth is much like a virtual doctor’s visit. It allows you to consult with our hearing specialists from home using any internet-connected device—be it a smartphone, tablet, or computer. Through secure video conferencing, we offer personalized support for a wide range of hearing-related needs.
Getting Started
To begin, schedule a virtual session with one of our experienced hearing care providers. Before your appointment, you’ll receive access to our secure telehealth platform, where you’ll connect directly with your specialist at the scheduled time.
Here are some of the services we currently offer remotely:
Virtual Hearing Evaluations
Online hearing checks have evolved well beyond simple questionnaires. With professional guidance, you can complete a series of hearing tests designed to identify potential concerns. While results can vary depending on your environment and equipment, they provide valuable insight to help your provider recommend the right next steps.
Hearing Aid Consultation
If hearing aids are recommended, your provider will help you explore different types, styles, and features—explaining how each option works and what maintenance is involved. This helps ensure your choice fits both your hearing needs and your daily routine.
Remote Adjustments and Fine-Tuning
If you’re already using hearing aids, we can make remote adjustments to your devices based on your feedback and test results. This might include tweaking volume levels, optimizing background noise reduction, or recalibrating microphone settings—all without the need for an office visit.
Care and Maintenance Support
Not sure how to clean or care for your hearing aids? Our team will walk you through cleaning methods, the best tools to use, and everyday care tips to keep your devices working reliably.
Telehealth is transforming access to hearing services, making it more flexible and user-friendly than ever before. Whether you’re homebound, constantly on the go, or just prefer virtual visits, our team is ready to provide the same trusted care—remotely and reliably.
Thomas Caruso is a second-generation, Nationally Board Certified Hearing Healthcare Dispensing Practitioner with over 40 years of experience serving patients in both New York and Pennsylvania. Specializing in adult hearing care, he earned his National Board Certification in Hearing Instrument Sciences in 1988.
Throughout his distinguished career, Thomas has not only provided exceptional patient care but has also contributed to the advancement of the hearing healthcare field. He has served as an educator and consultant to many of the nation’s leading hearing aid manufacturers, retailers and laboratories, sharing his knowledge and expertise to help shape best practices within the profession. His work has taken him across the United States and Canada.
Born and raised in Jamestown, New York—where he continues to reside with his family—Thomas has been a dedicated member of the International Hearing Society since 1984 and is actively involved in the Hearing Healthcare Alliance of New York State. His commitment to the profession, combined with his decades of experience, has made him a trusted and respected leader in hearing healthcare.
