Soundgate Hearing Clinic

About Us

At The Hearing Aid Shop, we take a brain-centered approach to hearing health, recognizing how closely hearing and brain function are connected. Our experienced Hearing Instrument Specialists are dedicated to providing compassionate, high-quality care and are with you every step of the way—helping you achieve better hearing, improved communication, and long-term cognitive well-being.

Not Your Typical Office

The Hearing Aid Shop offers a professional, yet comfortable setting that is handicapped accessible. When you arrive, grab a cup of coffee, sit down, relax, and work on the puzzle that is always out in the waiting room. Or just play with the puppies, who are always ready for some love and attention!

When you choose The Hearing Aid Shop, you’re making a great decision for your future. Contact us at (585) 504-7064 for an in-depth consultation.
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Meet Our Staff

Photo of Tom Caruso, Board Certified Hearing Instrument Specialist, known for delivering personalized hearing care and solutions.

Adrienne Gilbert, BC-HIS

Board Certified Hearing Instrument Specialist
Adrienne is a Board-Certified NYS licensed hearing instrument specialist who started in the hearing health care industry as a PCC. She later became a provider and then eventually became a clinic owner. Adrienne opened Twin Tiers Hearing Aid Clinic in Corning, NY in 2021 with a second location in Elmira, NY. She later acquired Ear to Hear located in Auburn and Geneva, NY and later added The Hearing Aid Shop in Bolivar, NY. Adrienne is excited to bring her excellent service and patient centric care to her clinics. She feels that hearing is the pathway to many of life’s great connections, and she finds joy in helping others find those important connections again. Adrienne currently resides in Horseheads NY with her family and dogs.
Photo of Tom Caruso, Board Certified Hearing Instrument Specialist, known for delivering personalized hearing care and solutions.

Sean O'Brien, BC-HIS

Board Certified Hearing Instrument Specialist
Sean is a Nationally Board-Certified Hearing Aid Dispenser licensed to practice in New York State. He has over 30 years of experience in audiometric testing, verification, and hearing aid fitting. Sean was raised in the hearing care industry with his family who owned and operated O'Brien's Hearing Center in Elmira, NY for over 40 years. Sean joined the staff of ABG Hearing Associates in 2025 so that he can put all of his focus on what he loves to do most, taking care of his patients. You can find Sean at Twin Tiers Hearing Aid Clinic in Elmira NY and at The Hearing Aid Shop in Bolivar NY.

Jaime Schoonover

Office Manager and Clinic Assistant
Jaime joined the staff of The Hearing Aid Shop as our office manager. Due to past employment, she has a diverse background in direct care, clinical care, and supervisory experience. She started working with people with disabilities soon after she graduated from college and remained in that profession for 26 years. Since working at The Hearing Aid Shop, she has enjoyed learning about the hearing health industry so much that she also became our clinic assistant. Jaime is committed to giving our patients and their families the best possible experience as we assist them in their journey of treating their hearing loss.

Jaime lives nearby in Eldred, PA with her family. She has been married for 25 years and has two beautiful daughters. In her free time, she enjoys running, hiking, boating, reading, and spending time with her family.

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Tom Caruso

BC-HIS

Thomas Caruso is a second-generation, Nationally Board Certified Hearing Healthcare Dispensing Practitioner with over 40 years of experience serving patients in both New York and Pennsylvania. Specializing in adult hearing care, he earned his National Board Certification in Hearing Instrument Sciences in 1988.


Throughout his distinguished career, Thomas has not only provided exceptional patient care but has also contributed to the advancement of the hearing healthcare field. He has served as an educator and consultant to many of the nation’s leading hearing aid manufacturers, retailers and laboratories, sharing his knowledge and expertise to help shape best practices within the profession. His work has taken him across the United States and Canada.


Born and raised in Jamestown, New York—where he continues to reside with his family—Thomas has been a dedicated member of the International Hearing Society since 1984 and is actively involved in the Hearing Healthcare Alliance of New York State. His commitment to the profession, combined with his decades of experience, has made him a trusted and respected leader in hearing healthcare.